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Your Online Casino FAQs Answered

Get the answers to your online casino FAQs, all in one convenient place.

Which Online Casino is Best?

Do we really need to answer that? Vegas Palms is, hands down, the best casino online in New Zealand. We’ve got all the greatest games and promotions, along with dedicated customer support agents who are available every day. We are completely fair and secure with the licence from the Malta Gaming Authority and the endorsement from eCOGRA to prove it!

Our user-friendly interface is easy to navigate, so you’ll always be able to find the games or services that you’re looking for. Cutting-edge graphics, functionality and special features are the hallmarks of all our games, and we also support responsible gambling in several ways. For example, you can self-exclude yourself for different periods of time, or set limits on how much time or money you want to spend on our site. In addition, our online casino is affiliated with various responsible gambling initiatives.

On top of all this, Vegas Palms mobile casino works just as well as the desktop version and you can access the same player account across all platforms. Smooth, seamless gameplay never looked so good. We roll out new online pokies and other games on a regular basis, to help keep your Vegas Palms experiences feeling fresh.

How Does the Mobile Casino Work?

Our mobile casino is just as entertaining as our desktop platform has always been, and it allows you to take your fun with you wherever you go. Mobile pokies bring the action of the spinning reels to your tablet or smartphone, and our selection of other mobile casino games includes Video Poker, Scratch Cards, Roulette, Baccarat and Blackjack.

Our state-of-the-art software is adaptable enough to work on any device, and you don’t need to download anything to play at our mobile casino online. All games have been designed or adapted to function perfectly with the smaller processing capacities and screen sizes of iOS, Android and other smartphones and tablets.

All you need to do is access Vegas Palms mobile casino in the browser of your choice, and then enter the same username and password details as you do on our desktop platform. You’ll be enjoying top-drawer mobile casino games in a matter of moments.

What Games Does Vegas Palms Offer?

For the greatest range of casino games NZ has to offer, players don’t need to look any further than Vegas Palms. Whether you’re in the mood for old-school table games, fast-paced pokies or light-hearted casual games, we’ve got the best selection and the widest betting ranges for you. The superb graphics and special features on each of our 700+ gaming options make them a genuine pleasure to play.

Scratchcards, Video Poker, Roulette, Baccarat, Blackjack and other Random Number Generation games sit comfortably alongside live dealer games, so you’ll always be able to find the perfect entertainment to suit your mood.

How Does Mega Moolah Work?

Mega Moolah is a record-breaking progressive jackpot online pokies game, and has paid out millions of dollars over the years. But its basic mechanisms are not unique; it works in the same way that all progressive jackpots do.

The games are linked on a progressive jackpot network, which keeps growing because a portion of each bet placed is added to the pot. The jackpot keeps getting bigger until someone is lucky enough to trigger the progressive prize. In the case of Mega Moolah a bonus round is randomly triggered, and then you need to land the jackpot in a Wheel of Fortune game. This pokie has 4 progressive prizes so you could scoop the Mini, Minor, Major or Mega!

What is Live Casino?

Live casino games are a perfect balance between land-based and online gambling, bringing engaging entertainment and convenience together. Professional dealers operate physical cards, wheels and other equipment, in real time. The action is filmed and then streamed to your device on high-speed video feed.

You get to watch everything unfold in front of your eyes and interact with your hosts as well as your fellow players. Enjoy live dealer Roulette, Baccarat, Blackjack and other games. Betting tables are superimposed over the live footage, and you can move the betting chips with your mous cursor or, on a touchscreen, with your finger.

What Different Pokies are Available?

Playing online pokies is undoubtedly one of New Zealand’s favourite pastimes, so we take it very seriously here at our desktop and mobile casino. Our superb selection is powered by Microgaming and NetEnt, both powerhouse developers who are well-established in the online casino industry.

NetEnt specialises in high-production value, 3D pokies which really evoke a sense of Las Vegas when you play them. Microgaming’s video pokies are also very impressive, and are based on almost every theme you can imagine – and quite possibly some that you can’t!

Superheroes, science fiction, bounty-hunting adventures, steampunk, nursery rhymes, fairy tales, mythology, blockbuster films and television series and classic novels are just some of the themes that provide fodder for our online pokies. For those times when you want to slow the pace down a little, we have excellent classic pokies lined up too. Don’t forget to check out our progressive jackpot pokies either.

Is Vegas Palms a Secure Online Casino?

Yes, Vegas Palms is totally safe and secure. We are licensed and regulated by the Malta Gaming Authority which means our verification processes and other security measures are regularly checked and endorsed.

Every deposit and withdrawal at our online casino is protected with cutting-edge 128-bit digital SSL encryptions, to keep your personal and financial information completely private. You can also track your transactions using our CashCheckTM and PlayCheckTM tools.

Vegas Palms is compliant with the General Data Protection Regulation, so we’ll never use your information for any purpose without your knowledge and consent. You couldn’t be in better or safer hands.

What is a source of wealth request?

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

  • bank statements
  • Payslip
  • Recently filed business accounts
  • sale of an asset details in the completion statement
  • divorce settlement and court order specifying the written settlement agreement
  • inheritance money in the form of the Will statement

Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

What Table Games Can I Play?

The table games at Vegas Palms mobile casino and desktop casino are good enough to rival any Las Vegas establishment. Predict how the dice will land in the Come Out and Point Phase of tip-top Craps games, or try to beat the dealer and build a hand total of 21 in different variations of Blackjack.

You can also bet on which Roulette wheel panel the ball will finish up in when the spinning wheel comes to rest, or put money on the outcome of a round of Baccarat. Will the player or dealer win, or will there be a draw?

What Banking Options Does Vegas Palms Offer?

The banking options at our online casino should easily accommodate all players. They include eWallets, credit cards, debit cards, prepaid vouchers and direct bank transfers. You’ll find Skrill, Neteller, MasterCard, VISA, Paysafecard and more trusted payment mechanisms on our cashier interface, so choose whichever is most convenient for you.

Don’t forget that you can track all your transactions with PlayCheckTM and CashCheckTM, and that every transaction is encrypted with cutting-edge 128-bit digital SSL technology. You’ll be able to trust that your funds and personal details are 100% private, giving you the peace of mind you need to really enjoy yourself.

How Do Online Casino Bonuses Work?

The bonuses at Vegas Palms desktop and mobile casino are very generous. We match your deposits with extra playing funds, such as a 200% match deposit welcome bonus when you sign up. There are also regular promotions for players who have already signed up, featuring everything from free spins and match deposits to big-ticket, real-world items like Porsches and trips on luxury liners.

Finally, our loyalty club awards points every time you place a real-money bet. Once you have enough, you can redeem these for further playing credits. Be sure to check all terms and conditions, to make sure you are happy with them, before you accept any of our online casino bonuses.